Know when to understand and when to restore productivity · Proposed air date:
After helping caller Alan, Dr. Dave explains that deep root-cause research is valuable only when the job requires it; sometimes the responsible choice is the efficient fix. He then recalls regaining his composure and methodically resolving two maddening jobs.
This excerpt runs from 6:08.034 to 11:05.598 within its preserved source recording.
Proposed recording date: 2010-05-29. The exact broadcast date may differ.
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