Customer experience and support before expansion · Proposed air date:
Blake says large technology companies often underserve customers because they move boxes, fight internally or lose the habit of caring about the user’s transition from analog to digital. His small company must invest in customer support, work relentlessly and make its first product succeed before earning the chance to expand.
This excerpt runs from 5:21.506 to 7:14.110 within its preserved source recording.
Proposed recording date: 2005-09-10. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
