When Dell stopped being the automatic recommendation

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When Dell stopped being the automatic recommendation · Proposed air date:

Dr. Dave recalls when he could confidently tell nearly any computer buyer to choose Dell, then explains why that easy recommendation ended. A client rebate dispute, failed motherboard capacitors, deteriorating software support and Dell’s delayed move toward AMD show how his advice changed when the evidence and customer experience changed.

4:45 · Consulting Philosophy

Source recording

This excerpt runs from 3:46.786 to 8:31.550 within its preserved source recording.

Proposed recording date: 2006-05-20. The exact broadcast date may differ.

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