A caller seeking yet another utility for a failed installation is moving from problem to problem without solving the first one. Dr. Dave stops the spiral, carefully reconstructs what actually downloaded and what failed, and chooses a narrow manufacturer-specific next step rather than fighting a registry that may not be the cause.
This excerpt runs from 7:34.402 to 9:33.918 within its preserved source recording.
Proposed recording date: 2008-02-02. The exact broadcast date may differ.
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