Dr. Dave compares troubleshooting to emergency medicine: the person with the problem may panic, but the person trying to help must stay calm and methodical. He says flailing at a computer usually makes things worse and that even he sometimes needs to step back before continuing.
This excerpt runs from 4:21.790 to 5:37.506 within its preserved source recording.
Proposed recording date: 2005-06-25. The exact broadcast date may differ.
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