Service without follow through

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Service without follow through · Proposed air date:

Dr. Dave recounts a polite but fruitless call about years of poor cellular service in Tucson. The representative promises to submit the problem but offers no confirmation or return contact, finally telling Dr. Dave that he will know it was fixed when the service improves, an answer that captures his frustration with support that cannot close the loop.

2:12 · Consulting Philosophy

Source recording

This excerpt runs from 6:37.826 to 8:49.502 within its preserved source recording.

Proposed recording date: 2005-10-15. The exact broadcast date may differ.

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