Passion changes how you serve a customer · Proposed air date:
Dr. Dave contrasts stores that move customers through with whatever is available against staff who understand and care about what they sell. He connects the stronger service at an Apple store with employees who see the product as a passion rather than merely an object or a job.
This excerpt runs from 1:17.986 to 3:56.834 within its preserved source recording.
Proposed recording date: 2006-08-12. The exact broadcast date may differ.
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