Office software cannot forget the end user · Proposed air date:
After describing how inexpensive alternatives freed him from constantly repairing Outlook, Dr. Dave warns that Microsoft’s increasing focus on enormous enterprise customers could separate Office from the needs of everyday users. A powerful company can pursue large accounts, he says, but risks losing ordinary people when design and functionality stop serving them.
This excerpt runs from 6:30.882 to 9:27.966 within its preserved source recording.
Proposed recording date: 2005-09-17. The exact broadcast date may differ.
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