Honest limitations beat empty promises

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Honest limitations beat empty promises · Proposed air date:

Reading Woot’s unusually blunt description of what it would and would not do for customers, Dr. Dave says he can accept strict limitations when they are stated clearly before a purchase. What frustrates him more is a company that repeatedly promises service and then provides none.

2:10 · Consulting Philosophy

Source recording

This excerpt joins 2 preserved source passages: part 1, 2:41.058 to 3:58.942; part 2, 4:37.442 to 5:29.662.

Proposed recording date: 2005-05-21. The exact broadcast date may differ.

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