Expensive software forgets longtime customers · Proposed air date:
Dr. Dave recounts a painful annual update to costly construction accounting software. After several good years, the installation failed because the vendor admitted it had not considered the data structure of customers who had used the product since 2000, leaving clients to pay for support fixing the vendor’s own mistake.
This excerpt runs from 6:21.474 to 9:33.534 within its preserved source recording.
Proposed recording date: 2005-01-29. The exact broadcast date may differ.
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