A client’s laptop appears to have one complicated network problem but actually has both malware and a disturbed cable; Dr. Dave uses the case to show why a good diagnosis keeps checking simple mechanical connections even after finding a plausible first cause.
This excerpt runs from 5:26.818 to 8:50.622 within its preserved source recording.
Proposed recording date: 2011-06-11. The exact broadcast date may differ.
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