Customers need a choice when software changes · Proposed air date:
Comparing Facebook Timeline with Google’s interface changes, Dr. Dave distinguishes simplicity from a lack of features and argues that a company serves people better when it explains a redesign and lets them try or reverse it. Market power, he says, does not make an unnecessarily confusing experience good.
This excerpt runs from 3:27.490 to 8:02.398 within its preserved source recording.
Proposed recording date: 2012-03-03. The exact broadcast date may differ.
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