Calm, methodical and persistent · Proposed air date:
After a caller grows frustrated with removing security software, Dr. Dave identifies the arbitrary mental deadline that makes people abandon method and make a problem worse. He recommends calm, assertive patience, walking away when composure is lost, researching what others have learned and persisting. When praised as brilliant, he deflects the compliment: searching and learning from other people is the real method.
Listen to the full show’s available recordings · Source recording and timing